Thank you for shopping with Alynet Solutions. We value your satisfaction and strive to provide high-quality products and services. Please read our Refund and Return Policy carefully before making any purchase.
🔄 Return Period
You have up to 14 days from the date of purchase to return an item.
📋 Return Conditions
To be eligible for a return:
- The item must be in the same condition as when purchased
- It must be unused, undamaged, and in its original packaging
- You must present proof of purchase (receipt or invoice)
❌ Refund Terms
- We do not offer cash refunds.
- Upon approval, you will receive a store credit or product exchange of equal value.
- Refunds will only be in the form of credit notes or replacements.
⏱️ Processing Time
- All returns and exchanges are processed within 1 to 7 working days after we receive the returned item and verify its condition.
⚠️ Non-Returnable Items
- Opened software or licensing keys
- Products damaged due to misuse or negligence
- Items not returned in original packaging
🛠️ Warranty & Defects
If you receive a faulty or defective item, please contact us within 48 hours of delivery or purchase. We will assess the issue and provide an exchange or warranty service as applicable.
📞 Contact Us
If you have any questions about returns or need assistance:
📱 Phone: +254713020001
📧 Email: info@alynetsolutions.com
📍 Location: Junction Trade Center, Accra Road, Second Floor, Shop No. 217 – Nairobi, Kenya
Thank you for choosing Alynet Solutions — your trusted partner in electronics, security, and networking solutions.